At Rose Shop, your satisfaction is our top priority. We understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines our procedures, eligibility criteria, and the steps to ensure a smooth and transparent process. Please review this policy carefully before making a purchase. By shopping with us, you agree to the terms outlined herein.

1. Our Commitment to Quality and Customer Satisfaction

We take pride in offering authentic, high-quality armless task chairs from trusted brands such as Bestier, Comhoma, Jayden Creation, Techni Mobili, Armen Living, and Gymax. Our goal is to ensure that every customer is satisfied with their purchase. If you encounter any issues, our team is dedicated to resolving them promptly and fairly.

2. Return Eligibility

To be eligible for a return or refund, your item must meet the following criteria:

• The product was received defective, damaged, or faulty.
• The item is not as described or arrived incomplete.
• The product is unused, unassembled, and in its original packaging (for applicable items).
• The return request is made within 30 days of receipt.

Note: Some products, such as personalized or custom-made items, digital products, or items marked as non-returnable on the product page, may be excluded from return eligibility.

3. Initiating a Return

Step 1: Contact Us
To start the return process, email us at support@roseshop.website or call +1 404 668 5369. Please include your order number, a detailed description of the issue, and photos if applicable.

Step 2: Review and Authorization
Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and instructions on how to proceed.

Step 3: Return the Item
You are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure safe delivery. Return shipping costs are generally your responsibility unless the return is due to our error or a defective product.

4. Conditions for Return

To qualify for a return:

• The item must be unused, unassembled, and in the same condition as when received.
• All original packaging, tags, manuals, and accessories must be included.
• The return must be initiated within 30 days of receipt.

Note: We reserve the right to refuse returns that do not meet these conditions.

5. Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund request. If approved:

• Refunds will be processed via the original payment method within 7-10 business days.
• Processing times may vary depending on your bank or payment provider.
• Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you wish to exchange a product for a different item, please contact us within 30 days of receipt. The process is similar to a return, and you may need to place a new order for the replacement item once the return is approved.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

• Contact us immediately upon receipt, preferably within 48 hours.
• Provide detailed descriptions and photos of the issue.
• We will evaluate and, if confirmed, arrange for a replacement, repair, or full refund at no extra cost.

8. Non-Returnable Items

The following items are generally non-returnable:

• Personalized or custom-made products.
• Digital downloads or services.
• Items marked as non-returnable on the product page.
• Used or damaged items due to misuse or not in their original packaging.

9. Refunds for Gift Cards or Promotions

Gift cards, promotional discounts, and special offers may have specific refund policies. Please refer to the terms associated with these items at purchase.

10. Order Cancellation

To cancel an order before shipment, contact us as soon as possible. Once shipped, orders cannot be canceled, and you will need to process a return upon receipt.

11. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically.

12. Contact Us

If you need assistance, have questions, or wish to initiate a return or refund, contact our support team:

• Email: support@roseshop.website
• Phone: +1 404 668 5369
• Address: 301 Brocade Ct, Peachtree City, GA 30269, USA

13. Final Remarks

Your satisfaction is important to us. We aim to process refunds and returns swiftly and fairly, ensuring a positive shopping experience. Thank you for choosing Rose Shop—we appreciate your trust and look forward to serving you again.