At Rose Shop, we are dedicated to providing high-quality products and reliable services to ensure your complete satisfaction. To reinforce our commitment to quality and customer confidence, we offer the following warranties and guarantees. Please read this policy carefully to understand the scope, limitations, and procedures related to warranties for our armless task chairs. If you have any questions or need assistance, our customer support team is here to help.

1. Overview of Warranties

Rose Shop offers warranties on select physical products, primarily our armless task chairs, to cover manufacturing defects and material failures that occur under normal use during the warranty period. Our warranties do not cover damages resulting from misuse, accidents, neglect, unauthorized modifications, or external factors beyond our control.

2. Scope of Warranties

• Product Warranties:
  For physical chairs purchased from Rose Shop, we provide warranties that cover defects in materials and workmanship. The specific warranty period is detailed in the product description or accompanying documentation.

• Service and Delivery Guarantees:
  Our services, including delivery and assembly support, are performed professionally and to industry standards. We guarantee timely delivery and quality service within the scope of your purchase.

• Digital Content and Downloads:
  Any digital content or downloadable resources provided are supplied “as is,” with warranties limited to functionality and availability at the time of delivery.

3. Warranty Periods

The warranty periods for our products are as follows:

• Physical Products (Chairs): Usually covered for a period of 1 year from the date of delivery.
• Services: Warranted for the duration of the service or as specified in your order agreement.
• Digital Content: No specific warranty period; provided based on availability and functionality.

You can find the applicable warranty period in your product details or order confirmation.

4. Warranty Claims and Procedures

To initiate a warranty claim:

• Contact Customer Support:
  Email us at support@roseshop.website or call +1 404 668 5369. Please provide your order number, a detailed description of the issue, and supporting evidence such as photos or videos if applicable.

• Assessment and Verification:
  Our team will review your claim and may request additional information or evidence to verify the defect or issue.

• Resolution Options:
  Depending on the nature of the warranty issue, we may offer repair, replacement, or refund. The appropriate resolution will be determined at our sole discretion.

• Return of Defective Items:
  If a physical product needs to be returned, we will provide instructions for shipping. Shipping costs for warranty returns are typically covered by Rose Shop unless otherwise specified.

5. Limitations and Exclusions

Our warranties do not cover:

• Damage caused by misuse, neglect, or improper handling.
• Damage resulting from accidents, natural disasters, or external factors.
• Unauthorized repairs, modifications, or repairs performed by third parties.
• Normal wear and tear over time.
• Problems caused by incompatible devices or external software issues.
• Products purchased from unauthorized third-party sellers or resellers.

6. Limit of Liability

Our liability under any warranty is limited to the repair, replacement, or refund of the defective product. Rose Shop shall not be liable for incidental, consequential, or indirect damages arising from the use or inability to use our products or services.

7. No Extended Warranties

Unless explicitly stated in a written agreement or product documentation, Rose Shop does not offer extended warranties beyond the standard warranty period. Customers may consider third-party warranty or insurance options.

8. Transferability of Warranties

Warranties are non-transferable and apply only to the original purchaser. The warranty is valid only if the product was purchased directly from Rose Shop or an authorized reseller.

9. Modifications and Updates

Rose Shop reserves the right to modify or update this Warranties & Guarantees Policy at any time without prior notice. Changes are effective immediately upon posting. We recommend reviewing this policy periodically.

10. Contact and Support

For warranty-related inquiries, claims, or support, please contact us:

• Email: support@roseshop.website
• Phone: +1 404 668 5369
• Address: 301 Brocade Ct, Peachtree City, GA 30269, USA

Please provide your order details, a description of the issue, and any relevant documentation. Our team will guide you through the process to resolve your concern promptly.